Yes we received your email :)
We try very hard to respond to all emails the same day if sent during our regular operating hours. Emails sent after hours are usually responded to within 24 hours. We prioritize emails that are related to orders first, followed by general inquiries. Emails that require our personal opinions, preferences, recommendations, or emails that require research or for us to dedicate our time in a thought out response may be delayed up to 3 days, but we do try to reply as soon as we can.
In the meantime we encourage you to browse our Help Center which is full of useful information and answers to many commonly asked questions. We are constantly adding content and information in the form of articles to help guide our customers, including an area we will dedicate to styling, application, and tips (coming soon).
We do have a public online community on Reddit built specifically to help people with anything related to Pomade. The r/Pomade subreddit is full of people that are eager to help anyone with advice, recommendations, styling tips, and more. Stop by and say hello. We look forward to seeing you there.