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I get an error on the website or something is not working

If you experience a technical problem on our website, such as a database error page (random error codes), 404 page (invalid link), trouble making a payment, or any other issue not relating to stock availability, please let us know so we can help you.

Coupons for errors offer 

Our website is very complex. We want to make sure it runs smoothly, so we take all technical issues seriously. If you experience a database error, you may qualify for a discount if you properly report it, help us identify it, and/or fix the problem. 

Reporting an error

  1. Error must be database related. (you will see random codes)
  2. Try to delete your browser cache and cookies before trying again.
  3. You must be able to replicate this error. (make it happen again)
  4. Take a screen shot or photo of the error page. (error codes must be clear) or copy and paste all text on the error page to the email. 
  5. Contact us and tell us what you did so we can also replicate this error
  6. Include the screen shot, photo, or copied error codes in the email.

We will investigate the issue. You may qualify for a discount of up to 15% off your order for taking the time to notify us about a website database error. 

  • 5% off for reporting a database error regardless if we can replicate it or not on our end. (we will check our logs and confirm an error occurred)
  • 10% off for reporting a database error that was replicated on our end
  • 15% off for reporting a database error that was replicated on our end and fixed

Pomade Club apologizes for the inconvenience and thanks you for taking the time to reach out.

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