Please read our returns policy first. If your item is eligible for a return, contact us for an RMA (return authorization). Once authorized, please follow the directions below to return your item. If we receive an unauthorized return, we may not be able to grant you a refund.
Shipping the item back
If you would like to use the same box your item was delivered with, all you will need is tape to reseal the box and tape the shipping label to the box. Please make sure your item is re-packaged securely and include everything that came with the item such as free or promotional gifts.
- If we are covering the cost of your return, we will send you a prepaid shipping label that you can print at home.
- If you are covering the cost of your return, you may purchase a shipping label from us or you may purchase it yourself at the carrier's website, in person at your local post office or using a 3rd party shipping software solution.
2409 Olivewood St
Las Vegas NV 89108
If you need assistance or packing materials
Visit your local post office for additional packing supplies and help packing the item.
Usually we must receive your return before sending you an exchange. If you need your item sooner or if you do not have sufficient packing materials, box, supplies, or a printer to print the return label, you may place a new order and notify us once you do so that we can send you anything you need in order to ship your return back to us. We will be able to include things like:
- Shipping labels
- Bubble wrap
We know how inconvenient the return process can be and we will help you make it as smooth as possible.